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In the event of a faulty product, please send an email to ra@i-tech.com.au with your order number, product purchased, and a detail fault description. Please also advise us of your preferable resolution such as repair, replacement or refund. We would prefer this over telephone as it would avoid any miscommunications. Our return authority team will determine the best cause of action to solve your problem within 1 working day. We may offer you the option for direct manufacturers technical support, or a Return Authority (RA) number with instructions for you to send the faulty unit back to us to test the faulty product. Please return the item back to us within 14 days of receiving the RA number.
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